At Glatt Life, we strive to provide our customers with the best possible experience. We understand that circumstances may arise where you need to cancel or request a refund for your purchase. Please review our refund and cancellation policy outlined below:
Refund Policy:
- Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please notify us within 3 days of receiving your package. We will arrange for the correct items to be sent to you or issue a refund for the missing items.
- Dissatisfaction: If you are dissatisfied with your purchase for any reason other than product defects or incorrect items received, please contact us within 14 days of receiving your order. We will review your request and may offer a refund or exchange on a case-by-case basis.
- Refund Process: Once your refund request is approved, we will process the refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
Cancellation Policy:
- Order Cancellation: You may cancel your order for a full refund if it has not been shipped. Please contact us as soon as possible to request a cancellation. Once an order has been shipped, it cannot be cancelled.
- Subscription Cancellation: If you wish to cancel a subscription service, you may do so at any time. However, please note that subscription fees are non-refundable once the subscription period has begun. You will continue to have access to the subscription service until the end of the current billing cycle.
- Cancellation Process: To cancel an order or subscription, please contact our customer service team with your order details. We will confirm the cancellation and process any applicable refunds within the specified timeframe.
Contact Us:
If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact us. Our customer service team is available to assist you via email at info@glattlife.com or through our website’s contact form.
Thank you for choosing Glatt Life. We appreciate your business and look forward to serving you again in the future.